Privacy Policy

1. Introduction

We, the Umba Group comprise of affiliate and subsidiary companies ("Umba" or "the Company" or "we" or "us"). For the purpose of the Data Protection Legislation, Umba is the data controller of your Personal Information (herein defined).

For any access request, questions or inquiries about how we use your Personal Information, please contact us at nigeriasupport@umba.com.

Umba and its affiliates do not take your trusting us with your information for granted. The privacy of our Users is important to us and we are committed to safeguarding it responsibly and in accordance with the legal requirements of the countries in which we operate. Hence, this Privacy Policy explains the type of your Personal Information which we collect, why we collect it, and what we do with it.

1.1 Document Purpose

This Privacy Policy is incorporated into Umba's Terms and Conditions which is set out at here.

This policy describes your privacy rights and applies to those who provide information to Umba in connection with the use of our services, and applies to the use by the individual user of:

  1. Umba's mobile application software (App), which is available on the Google Play Store (App Site) or Apple iOS Store, once the individual user has completed the process of downloading or streaming a copy of the App onto their mobile telephone or other handheld device (Device);
  2. Services which can be accessed through the App, which are available on the App Site or other Umba website (Services Site);
  3. Email notification and tools, among others.

1.2 Definition

Account: means an account opened and maintained by you with Umba to enable you use or access the Services;

Personal Information: Any information that can be used to identify a living person including Identity Data such as your full name and government issued identification number, Contact Data such as contact and email address, Financial Data such as credit or debit card information, bank account number, etc., tax payer identification, it may also include anonymous information that is linked to you, for example, your internet protocol (IP), log-in information, address, location, device or transaction data and/or such other data personally identifiable to you as specified in this Privacy Policy.

Services: means access to the Service Sites or Apps provided to you by Umba which enables you to access the product offerings either as an employer, employee on the employee loan product, payroll services product, other user, and other related services offered by Umba;

User or you or your: user of the Service Sites or App that has opened an Account with us and/or utilizes our Services.

Special Categories of Personal Information: means details about Your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about Your health and genetic and biometric data.

1.3 Document version

Version 1.2. 08/01/2026

1.4 Document version control

This policy is subject to change based on legislative changes, need or in response to changes in our working arrangements. Any changes to this policy will be approved by the authorized officers and communicated to Users.

2. How Umba collects information

The Personal Information we have about you is directly made available to us through:

  1. Information provided by the individual user about the User themselves ("Submitted Information") when you sign up for an Account or fill an online form;
  2. Correspondence with Umba, by email or instant message or chat or other means of communications or when you contact our customer support team;
  3. Information gathered when you use our services through the apps or websites ("Usage Information");
  4. Information from third parties such as Credit Reference Bureaus, Identity Verification Agencies, Fraud Prevention Agencies;
  5. Publicly available sources of information.

3. What Personal Information we collect

We collect various categories of information, including but not limited to:

3.1 Identity and Contact Information

Including your first name, last name, date of birth, gender, national identification number, tax identification number, phone number, email address, postal address, photograph, and any other information you provide to us.

3.2 Financial Information

Including bank account details, credit or debit card information, transaction history, credit score information, income details, employment information, and other financial data necessary to provide our services.

3.3 Technical Information

Including IP address, device information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.

3.4 Usage Information

Including information about how you use our services, products, and websites, your login information, including date and time.

3.5 Marketing and Communications Data

Including your preferences in receiving marketing from us and our third parties and your communication preferences.

3.6 Location Information

When you use our mobile application, we may collect precise geolocation data from your device with your consent. This includes GPS coordinates that can be used to determine your device's location. We collect location data when you grant permission through your device's operating system settings. You may disable location services at any time through your device settings, although this may limit certain features of our services.

4. How we use your Personal Information

We will only use your Personal Information when the law allows us to. Most commonly, we will use your Personal Information:

  • To provide and maintain our services;
  • To verify your identity and prevent fraud;
  • To process your loan applications and manage your account;
  • To comply with legal and regulatory requirements;
  • To communicate with you about your account and our services;
  • To improve our services and develop new ones;
  • For marketing purposes (with your consent where required);
  • To protect our rights and interests.

4.1 Use of Location Information

We use location information collected from your device for the following specific purposes:

  • Fraud Prevention and Security: To detect and prevent fraudulent activity by verifying that transactions and account access originate from expected locations, identifying suspicious patterns of activity, and protecting your account from unauthorized access.
  • Credit Assessment: As part of our credit evaluation process, location data may be used alongside other factors to assess creditworthiness and make informed lending decisions. This helps us provide appropriate financial products tailored to your circumstances.
  • Service Optimization: To improve our services and ensure compliance with applicable local regulations based on your jurisdiction.

5. Data Security

We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know.

6. Your Rights

Under data protection laws, you have rights including:

  • Right to access: You can request access to your Personal Information;
  • Right to rectification: You can request correction of inaccurate Personal Information;
  • Right to erasure: You can request deletion of your Personal Information in certain circumstances;
  • Right to restrict processing: You can request restriction of processing in certain circumstances;
  • Right to object: You can object to processing in certain circumstances;
  • Right to data portability: You can request transfer of your Personal Information to you or a third party.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at nigeriasupport@umba.com.